Sales & Customer Service
Congratulations on your purchase from Pioneer Millworks! Your reclaimed wood was painstakingly crafted by our shop to give you generations of use and enjoyment. To ensure that your project comes out just the way you envisioned it and lasts for generations, please take the time to review the applicable documents listed on the right. You’ll find detailed information on acclimation, installation, finishing, maintenance, and more. Should you have any questions about your individual project, please feel free to contact your sales representative any time:
- Jered Slusser:Sales Manager & International Sales
- AJ Henion Sales for: Upstate NY, NJ, OH, PA, KY, WV, MD, DE, VA, MO, IA, MN, WI, IL, IN, MI, Manitoba & Ontario Canada
- Allison Hall Sales for: OR, ID, MT, WY, CO, ND, SD, NE, KS, OK, TX, AK, WA, and Western Canada
- Jessica Sheldon Sales for: Downstate NY, NYC, CT, VT, NH, MA, RI, ME, Quebec, New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island
- Jenny Garcia Sales for: CA, NV, UT, AZ, NM, HI
- Bobbei Ruswinckel Sales for: TN, NC, SC, GA, FL, AL, MS, LA, AR
- Susan Fornof: East & Southeast Sales Support
- Angie Pease: Pacific Northwest, Southwest, Rockies, and Midwest Sales Support
- Rae Polivka: Invoices and Payments
- Bryan Wheaton: Shipping
- Jonathan Taylor: General Manager
Download a map of Pioneer Millworks Reclaimed and Sustainable Wood sales territories and contacts.
Shipping, Returns, Warranty, Terms
Acclimation & Installation Guides
- Exterior Cladding Installation Guide (Updated 4/2025)
- Flooring Installation Guide (Updated 5/2025)
- Herringbone Flooring Installation Supplement (Updated 5/2025)
- Interior Paneling Installation Guide (Updated 5/2025)
- Accoya® Siding Installation Guide
- Accoya® Decking Installation Guide
Data Sheets